Sara Salow, a 30-year-old mom, mentioned she was humiliated as airline workers mentioned that she had too many baggage and should pay $150 for the small cooler full of eight baggage of frozen breast milk, studies Xinhua information company.
“It was humiliating, they saved telling us it was as a result of we have been primary economic system passengers. It actually felt demeaning,” mentioned Salow, who was travelling along with her husband and their 13-month-old son from Boston to Phoenix on December 7.
When she began crying, different passengers supplied to take the cooler however the airways staff denied all requests. She needed to get rid of the cooler.
“The shopper ought to have been allowed to fly with the breast milk and we apologise mistake was made on this case. Now we have clarified our insurance policies with our staff members,” the airways mentioned in a press release on Thursday.
Salow mentioned she had known as the airways upfront and confirmed that they have been allowed to take one carry-on bag per particular person, whereas strollers, diaper baggage, breast pumps and breast milk containers wouldn’t be counted as carry-on gadgets.
The service of main US airways has come beneath intense fireplace many occasions this yr, particularly over problems with over-booking and baggage insurance policies.
United Airways has sparked world outrage in April for violently dragging a passenger off an over-booked flight, when the person refused to surrender his seat.